Terms and Conditions

Both Worlds is a film production production company based in South Africa. House of Cronies is a game we designed and are retailing based on our own television and online video show Puppet Nation ZA, available on www.zanews.co.za

The House of Cronies game is available for online orders via www.houseofcronies.co.za, a website we have developed and look after.

Orders

Thd House of Cronies online store offers shipping within South Africa. Orders received from outside the borders of South Africa will not be fulfilled.

Orders will be confirmed and billed via the email address provided on the order form.

The final invoice amount must be paid in full before shipping. Goods will only be shipped once the full amount reflects in our accounts.

Orders with incorrect billing information, or requiring additional verification, will be delayed.

Shipping procedures

Handling time may vary from 1-3 days on average depending on the dispatch load. Orders placed before 2PM on any given day usually dispatch the same day. Customers will be contacted in the event of a stock issue or a delay of dispatch.

Shipments go out Monday through Friday, not including public holidays.

We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage we will issue a full refund and make arrangements with the customer. Both Worlds takes no responsibility for returned packages with incorrectly provided addresses. Should a package be returned – customer can opt for a refund less shipping fee, or to pay an additional shipping fee for a re-shipment. Additional fees may apply for special or oversized packaging.

Refunds and Returns

Refunds and Returns are accepted in specific instances, and are subject to agreement to the RETURNS POLICY.

In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.

This site sells the House of Cronies board game only; no other items will be billed or shipped from this site.

Privacy and Secure Payments

Both Worlds takes all reasonable steps to protect the personal information of users. Read our Policies.

Both Worlds accepts secure payment via the PayFast payment gateway.

Credit card transactions will be acquired for Both Worlds via PayFast and no credit card details are stored on this website. PayFast is PCI-DSS Level 1 Compliant and uses Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this “the highest“ level of encryption currently available. Users may go to PayFast to view their security certificate and security policy.

Both Worlds has no access to card details entered by the client on Payfast’s secure site.

Transaction currency is South African Rand (ZAR).

General Terms and Conditions

Both Worlds takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website; customer service and support; dispute resolution; and delivery of goods.

Both Worlds may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Both Worlds contact details: Email support: info@both-worlds.com